|
Terms and Conditions (November
2003)
This website is operated
by Roof Rack Supplies UK, a division of Car Roof Racks UK Ltd, (referred
to as "Roof Rack Supplies/we/our/us"). As user of this website
(referred to as "you/your") you acknowledge that any use of
this website including any transactions you make ("use/using")
is subject to our terms and conditions below.
Please: Read through these terms and conditions carefully before using
this website and print a copy for future reference.
1. Terms and Conditions.
a. We reserve the right
to change these terms and conditions at any time. Any changes will take
effect when posted on the website and dated in the header notes. It
is your responsibility to read the terms and conditions on each occasion
you use this website and your continued use of the website shall signify
your acceptance to be bound by the latest terms and conditions.
b. If you are not a consumer, you confirm that you have authority to
bind any business on whose behalf you use this website
2. Orders
a. All orders
that you place on this website will be subject to acceptance in accordance
with these terms and conditions.
b. The 'confirmation' stage sets out the final details of your order.
You will be viewing this in a secure server screen. When you place your
order you will be sent an automatic confirmation email.
c. Acceptance of your order and the completion of the contract between
you and us will take place on dispatch to you of the products ordered
unless we have notified you that we do not accept your order or you
have cancelled it. Please see Returns and Refunds section.
d. We do not file details of your order for you to subsequently access
via this website Please print out these terms and conditions and the
order confirmation for your own records. You will need the 'Order reference
Number' on the 'Order confirmation' for any correspondences with us
regarding your order.
3. Delivery
a. This website
is only for delivery of products to customers in mainland UK. (For all
other UK deliveries we will contact you with regard to delivery cost.
These areas are Northern Ireland, Republic of Ireland, Channel Islands,
Isle of Man, Isle of Wight, Scilly Isles, Orkney, Shetland and Scottish
Islands & BFPO addresses.)
b. Delivery charge is shown in the 'Shopping Basket' and relates to
the goods in the 'Shopping Basket'.
c. Orders placed on Fridays will be delivered on the following Monday
(holidays excluded). For more remote areas of mainland Britain and during
busy periods you should allow 3 working days. We make every effort to
deliver goods within the estimated timescales, however delays are occasionally
inevitable due to unforeseen factors. Roof Rack Supplies shall be under
no liability for any delay or failure to deliver the products within
estimated timescales.
d. Roof Rack Supplies UK. can not be held responsible for the performance
of the Carriers. We will provide consignment details and tracking numbers
on request.
e. Carriage charges for Northern Ireland, Highlands and Islands and
all International (Non-UK) orders will be advised by email or telephone
before your order is processed.
4.
Payment
a. We require payment
at the time we receive your order in all cases where the product is
ready for dispatch. Supply delays will be advised to the purchaser who
can instruct Roof Rack Supplies UK to backorder the product or cancel the
order. Any item placed on back order will require the payment of a deposit
or full payment. This deposit or payment is not refundable once we to
satisfy your order have purchased the product.
b. The price you pay is the price displayed in the website-shopping
basket at the time we receive your order, exception: i) While we try
and ensure that all prices on our website are accurate, errors may occur.
If we discover an error in the price of goods you have ordered we will
inform you as soon as possible and give you the option of reconfirming
your order at the correct price or cancelling it. If we are unable to
contact you, we will treat the order as cancelled. If you cancel and
you have already paid for the goods, you will receive a full refund.
c. Payment can be made by Credit Card or Debit Card. All Card details
are entered on a Secure Server provided by a Certified E-Commerce provider.
Card and Personal information is then encrypted. No Unencrypted information
is kept on the Secure Server or Roof Rack Supplies computers. All Card details
are destroyed once an order is processed. UK orders only.
d. All International (Non-UK) orders please fully complete the online
order form and submit. Once we have receive your order, we will contact
you regarding full cost (inc Shipping). All transaction will be paid
via Bank transfer; details will be made available upon acceptance of
charges. Goods will not be sent until payment is received in full.
e. Title to any products you order on this website shall pass to you
on delivery of the products provided that we have processed and received
payment in full for the products.
f. All prices include VAT (where applicable) at the applicable current
rates but exclude delivery charges, unless expressly stated otherwise.
VAT will be deducted at time of process for those areas that are VAT
exempt.
5. Returns, Cancellations
and specification
a. Non-warranty product
returns (excluding our error) will be exchanged or refunded provided
the product is returned in the supplied condition, unused in its original
undamaged packaging within 10 days of purchase. Postage/carriage charges
on non-warranty returns will not be refunded and a 5% transaction charge
will be levied to cover the charges incurred by us in processing and
refunding your order.
b. A return for refund made after 10 days of purchase will incur a 15%
restocking charge (excludes warranty returns).
c. Orders cancelled after credit card processing will incur a 5% transaction
charge to cover the charges levied on us by the card issuing companies.
d. Manufacturer specifications may change without our being notified.
Product supplied will always achieve, or exceed the specification described
on the web site.
e. All sizes and measurements are as provided by the manufactures, we
try to make sure that they are as accurate as possible.
6. Liability
a. These terms
and Conditions do not affect your statutory rights as a consumer.
b. We will take all reasonable precautions to keep the details of your
order and payment secure, but, unless we are negligent, we cannot be
held liable for any losses caused as a result of unauthorised access
to information provided by you. Data is not provided or shared with
any other party, all information is held within Roof Rack Supplies UK
for internal use only.
7. Contract
a. The laws
of England shall govern the contract between us and any dispute between
us will be resolved exclusively in the courts of England. English is
the only language offered for the conclusion of the contract.
b. Roof Rack Supplies UK shall be under no liability for any delay or
failure to deliver products or otherwise perform any obligation as specified
in these terms and conditions if the same is wholly or partly caused
whether directly or indirectly by circumstances beyond its reasonable
control.
c. These terms and conditions including the documents or other sources
referred to in these terms and conditions supersede all prior representations.
Understandings and agreements between you and Roof Rack Supplies UK
relating to the use of this website (including the order of products)
and sets forth the entire agreement and understanding between you and
Roof Rack Supplies UK for your use of this website
8. Distance Selling Regulations
Under the Distance
Selling Regulations you are expected to have made sufficient enquiry
to have made an informed purchase.
You are encouraged to discuss your intended purchase should you require
any additional information that leads you to making an informed purchase.
Your right to cancel your order does not apply to items personalised
or made to your specification.
Should you decide to return your purchase for a refund or exchange you
are required to take all reasonable care of that purchase and return
it intact, unused in merchantable packaging.
9. Privacy Policy
We are
committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection
Act 1998). We collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with the best possible
service. We will not e-mail you in the future unless you have given
us your consent.
The
type of information we will collect about you to enable us to process
your order includes:
your
name
address
phone number
email address
credit/debit card details
The
personal information which we hold will be held securely in accordance
with our internal security policy and the law.
We
use technology to identify ownership of individual 'shopping baskets'
during the ordering process using a "session cookie" which
would be temporarily stored on your computer. A session cookie is also
called a transient cookie, a cookie that is erased when the user closes
the Web browser. The session cookie is stored in temporary memory and
is not retained after the browser is closed. Session cookies do not
collect information from the user’s computer. They typically will store
information in the form of a session identification that does not personally
identify the user.
If you have
any questions/comments about privacy, you should contact us.
9.
Contact Details
Roof Rack Supplies
UK.
Unit S, Rich Industrial Estate
Avis Way
Newhaven
Sussex
BN9 0DU
Tel: 01273 510210
Fax: 01273 513355
Email. sales@roof-rack-supplies.co.uk
10.Company Details
Brighton Canoes
Ltd
Registered No 5134127
VAT No 837 4590 00
|