Terms and Conditions - October 2012
This website is operated by Roof Rack Supplies UK, a division of Brighton Canoes Ltd, (referred to as "Roof Rack Supplies/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.
Please: Read through these terms and conditions carefully before using this website and print a copy for future reference.
1. Terms and Conditions.
a. We reserve the right to change these terms and conditions at any time. Any changes will take effect when posted on the website and dated in the header notes. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
b. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
a. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
b. The 'confirmation' stage sets out the final details of your order. You will be viewing this in a secure server screen. When you place your order you will be sent an automatic confirmation email.
c. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Please see Returns and Refunds section.
d. We do not file details of your order for you to subsequently access via this website Please print out these terms and conditions and the order confirmation for your own records. You will need the 'Order reference Number' on the 'Order confirmation' for any correspondences with us regarding your order.
a. This website is only for delivery of products to customers in mainland UK. (For all other UK deliveries we will contact you with regard to delivery cost. These areas are Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Orkney, Shetland and Scottish Islands & BFPO addresses.)
b. Delivery charge is shown in the 'Shopping Basket' and relates to the goods in the 'Shopping Basket'.
c. Orders will be supplied within 2-3 working days. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Roof Rack Supplies shall be under no liability for any delay or failure to deliver the products within estimated timescales.
d. Roof Rack Supplies UK. can not be held responsible for the performance of the Carriers. We will provide consignment details and tracking numbers on request.
e. Carriage charges for Northern Ireland, Highlands and Islands and all International (Non-UK) orders will be advised by email or telephone before your order is processed.
a. We require payment at the time we receive your order in all cases where the product is ready for dispatch. In the event of any delay due to stock shortages we will not debit any money from your card and the purchaser will be advised of an estimated supply date, the purchaser can instruct Roof Rack Supplies UK to backorder the product or cancel the order. Any item placed on back order will require the payment of a deposit or full payment.
b. The price you pay is the price displayed in the website-shopping basket at the time we receive your order, exception: i) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
c. Payment can be made by Credit Card or Debit Card. All Card details are entered on a Secure Server provided by a Certified E-Commerce provider. Card and Personal information is then encrypted. No Unencrypted information is kept on the Secure Server or Roof Rack Supplies computers. All Card details are destroyed once an order is processed. UK orders only.
d. All International (Non-UK) orders please fully complete the online order form and submit. Once we have receive your order, we will contact you regarding full cost (inc Shipping). All transaction will be paid via Bank transfer; details will be made available upon acceptance of charges. Goods will not be sent until payment is received in full.
e. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
f. All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise. VAT will be deducted at time of process for those areas that are VAT exempt.
g. Your payment card statement will show www.brighton-canoes.co.uk. We are part of Brighton Canoes Ltd.
5. Returns, Cancellations and specification
a. Non-warranty product returns (excluding our error) will be exchanged or refunded provided the product is returned in the supplied condition, unused in its original undamaged packaging within 10 days of purchase. Postage/carriage charges on non-warranty returns will not be refunded and a 5% transaction charge will be levied to cover the charges incurred by us in processing and refunding your order.
b. A return for refund made after 10 days of purchase will incur a 15% restocking charge (excludes warranty returns).
c. Orders cancelled after credit card processing will incur a 5% transaction charge to cover the charges levied on us by the card issuing companies.
d. Manufacturer specifications may change without our being notified. Product supplied will always achieve, or exceed the specification described on the web site.
e. All sizes and measurements are as provided by the manufactures, we try to make sure that they are as accurate as possible.
a. These terms and Conditions do not affect your statutory rights as a consumer.
b. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. Data is not provided or shared with any other party, all information is held within Roof Rack Supplies UK for internal use only.
a. The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
b. Roof Rack Supplies UK shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
c. These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations. Understandings and agreements between you and Roof Rack Supplies UK relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Roof Rack Supplies UK for your use of this website
8. Distance Selling Regulations
Under the Distance Selling Regulations you are expected to have made sufficient enquiry to have made an informed purchase.
You are encouraged to discuss your intended purchase should you require any additional information that leads you to making an informed purchase.
Your right to cancel your order does not apply to items personalised or made to your specification.
Should you decide to return your purchase for a refund or exchange you are required to take all reasonable care of that purchase and return it intact, unused in merchantable packaging.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you to enable us to process your order includes:
credit/debit card details
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We use technology to identify ownership of individual 'shopping baskets' during the ordering process using a "session cookie" which would be temporarily stored on your computer. A session cookie is also called a transient cookie, a cookie that is erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user's computer. They typically will store information in the form of a session identification that does not personally identify the user.
If you have any questions/comments about privacy, you should contact us.
9. Contact Details
Roof Rack Supplies UK.
Unit 1 Tates
Tel: 01273 510210
Fax: 01273 513355
Brighton Canoes Ltd trading as Roof Rack Supplies
Registered No 5134127
VAT No 837 4590 00
Roof Rack Supplies - Thule - Terms & Conditions