At Roof Rack Supplies we strive to maintain good stock levels across the range of products we sell. The majority of items listed on our website are held in stock at Roof Rack Supplies or one of our direct shipment warehouses ready for despatch.
We recommend to those planning on collecting orders to call ahead to confirm availability before travelling. Some special order items and less popular items may have longer lead times.
If you have ordered an item that is temporarily out of stock we will advise you as soon as possible and will not process your order until we have taken your instructions.
For the majority of regions we endeavour to supply goods ordered within 2-3 working days.
We use a 24/48 hour courier service for standard packages such as roof racks, cycle carriers and accessories. Roof boxes are sent on a 3 day delivery service. While we make every effort to deliver goods within these estimated timescales, delays are occasionally inevitable due to unforeseen factors. Deliveries for offshore or international orders may take much longer we recommend calling us to confirm delivery timescales.
Your purchase will leave us is good condition and is insured whilst in transit to you. A condition of insurance is that you or your representative inspects your purchase before signing the carrier’s delivery note.
Damage in transit is rare as all items are despatched in suitable protective packaging.
In the unlikely event your goods have been damaged in transit, sign the drivers manifest "received damaged". If you are unhappy to accept an item in the delivered condition please refuse the delivery and we will despatch a replacement as soon as possible.
Roof Rack Supplies
Unit 1 Tates, Avis Way, Newhaven, East Sussex, BN9 0DH
Roof Rack Supplies - Delivery Information